Feedback Procedure
Feedback
WHAT IS IT?
It is an active listening tool designed to manage concerns related to Vicuña’s activities.
Through it, we identify opportunities for improvement and encourage the development of initiatives in harmony with the communities.
HOW DOES IT WORK?
Through our active listening channels, we receive your inquiry, suggestion or complaint, evaluate it and refer it to the corresponding area.
Subsequently, we contacted you within the established deadline to close the procedure.
Response deadlines
established upon receipt
CONSULT
Within 15 days.
SUGGESTION
Within 10 days.
COMPLAINT
Within 30 days.
Active listening channels
Personally
in our office
E-mail address
by contacting info@vicuna.com
Phone
via phone call or WhatsApp message
Anonymous Form
through a message in the mailboxes exhibited in our office
YOU CAN FIND US AT
OPENING HOURS
Monday to Friday
08:30 am to 5:30 pm.
